Frequently asked questions

Le Birdie is open 24/7, including holidays. There's no closing time — book the slot that works for you, even at 3 AM.

No — Le Birdie is a fully self-serve centre with no staff on-site. Booking is done online on our site or in the app; door access on the day runs through the app. If you need help, text or call us at 514-932-5065.

Two centres in Montréal right now: Rosemont (2520 boul. Saint-Joseph E, unit 204) and Sud-Ouest (3800 rue Saint-Patrick). Two new centres in the Eastern Townships are coming: Bromont (fall 2026) and Sherbrooke (winter 2026–2027).

Yes, parking is free at both centres. Rosemont — large free lot at the back of the building, near the main Birdie entrance, accessible via Moulson Street. Sud-Ouest — free visitor parking in front of building 308, or along Pitt Street.

Access is fully automated through the app. Two key icons appear under the "Unlock Doors" button in the app — tap them to unlock the entrance. The keys only appear 10 minutes before your booking, during it, and 10 minutes after. No physical key required.

This is almost always a location-permission issue. The app needs access to your location to activate the keys. On iPhone: Settings → Privacy & Security → Location Services → Le Birdie → "While Using". On Android: Settings → Apps → Le Birdie → Permissions → Location → "While using the app". If the problem persists, contact us at 514-932-5065.

Two ways to book: directly on our website (Book page) or through the Le Birdie app. Pick your centre, station and time slot, then pay online. The app is still required to unlock the doors on the day of your visit.

Each station fits a maximum of 4 people. This limit is strict — the space is small and we want to avoid spilling into neighbouring stations. Bookings are priced per station, not per person: no extra fee per player.

No. Only the person whose name is on the booking can unlock the doors with the Le Birdie app. Your guests — even if they're expected for your session or event — can't get in on their own. The person responsible for the booking needs to be on site to let their guests in.

Bookings are made in 15-minute increments. Beginners: 1 h to 1 h 30 is a good start. To play 18 holes in a group of 4: count about 1 h per person.

Real-time availability is shown directly in the app. Download it and check the calendar to see what's free right now.

You can change or cancel yourself in the app up to 6 hours before the start time. After that, no refund is guaranteed. If the mistake was just made, write us through the app or at 514-932-5065 as soon as possible. We assess each case individually and often make an exception for a first mistake — especially outside busy hours — but it isn't automatic or guaranteed.

Normally, bookings are available up to 14 days in advance in the app. For a special event needing more lead time, write us directly at 514-932-5065.

Lessons must be booked at least 24 hours in advance through the app. For a more urgent need, write us directly at 514-932-5065 and we'll check the coach's availability.

Payment is only by credit card through the app. Debit is not accepted. You can't pay on-site since no one is there.

Rates vary by season and are displayed on our website. The price is per station (not per person), and each station fits up to 4 players. Our prices are dynamic, but the rate charged is based solely on the start time of your booking: even if your session spans multiple time bands (day, evening, night), a single rate applies — the one for your start time — for the full duration booked.

Yes! Gift cards are available on the Gift Cards page. Once purchased, the credit is added to the recipient's Le Birdie account in the app.

Yes — several options are available directly in the app: prepaid hour passes (a block of hours bought in advance at a better rate) and the RESET package (3 private lessons / 3 h to use within 30 days, $300 + tx).

Players usually bring their own clubs. We do have free clubs on-site — 2 right-handed bags, 2 left-handed bags, and 2 junior bags (5–8 yrs and 8–12 yrs) — but they must be reserved in advance through the app. First reserved, first served.

Yes for food and non-alcoholic drinks. Alcohol is not allowed for a regular booking. Exception: alcohol is allowed during a private rental with full exclusive use of the venue (see Private Events).

No — Le Birdie is a self-serve simulator centre, with no food service or bar on-site. You're welcome to bring your own snacks and non-alcoholic drinks.

Our simulators use TrackMan technology — the gold standard used on the worldwide professional tour. TrackMan measures trajectory, ball speed, attack angle, and dozens of other data points in real time.

Yes — we have certified PGA coaches available for private lessons and group clinics. Lessons are booked in the app at least 24 hours in advance. For a last-minute need, write us at 514-932-5065.

Absolutely. Le Birdie welcomes every level. Our clinics are structured in three levels: Discovery, Foundations, and Confidence & Autonomy. Coaches adapt to your level.

Private lessons by the hour: $115 + tax / hour. Booked 24 h+ in advance, cancellable up to 24 h before for a full refund. For several lessons, the RESET package offers 3 private lessons (3 h) to use within 30 days for $300 + tax — a clear advantage vs. the hourly rate. Rates shown on the website may occasionally differ from the app's depending on current promotions — when in doubt, write us.

Yes — for groups (birthdays, after-work events, corporate events), we offer private rentals with full exclusive use of the venue, at Rosemont or Sud-Ouest. Pricing depends on duration and number of stations, with service fees for the group's arrival and departure. Write us at 514-932-5065 with the date, time, desired duration and number of people to receive a proposal.

Yes — unlike a regular booking, alcohol is allowed during a private rental with full exclusive use of the venue. This exception does not apply to standard station bookings.

Price depends on the number of stations booked, duration, and season (summer/winter rates). Service fees generally apply for a large group's arrival and departure. Every request is different — write us at 514-932-5065 with your details (date, duration, number of people, type of event) to receive an exact quote.

Download the Le Birdie app and create your account directly in the app. It's free and takes less than two minutes.

Try a different credit card. Reminder: debit isn't accepted. If the problem persists with a valid credit card, contact us at 514-932-5065 and we'll help.

Credit (gift cards, refunds, compensation) is added directly to your account in the app and is applied automatically on your next booking.

On site, scan the QR code at your simulator: it opens our step-by-step troubleshooting guide (frozen screen, stats not showing, TrackMan not picking up shots, missing or broken balls / tees). You can also open technical support directly here. If the problem persists after the steps, call us at 514-932-5065 and press 3 — we solve most issues remotely in under 5 minutes.