Cancellation and refund policy
| You booked | Free until | After that, or if you don't show up |
|---|---|---|
| A bay | 3 hours before the start | No refund, no changes |
| A lesson or a clinic | 24 hours before the start | No refund, no changes |
- How: in the app, under your bookings. After the cutoff, the app no longer lets you cancel or change.
- Last-minute booking: a bay booked less than 3 hours ahead is final once paid.
- Mistake: message us in the app or at 438-932-5065 within 15 minutes of purchase. We fix or cancel it at no charge.
- Refund: to the card you paid with. We process it within 1 to 2 business days; it shows on your statement 2 to 10 business days later.
- Credits: if you paid with a pass or a gift card, the credits go back to your account.
- If the problem is on our side: if an outage, a door or a simulator keeps you from playing, we refund the time you lost.