Job opening
Customer service agent
100% remote · phone and tools provided
Le Birdie operates 24-hour self-serve indoor golf centres — Montreal, and soon Bromont and Sherbrooke. We're looking for someone who wants to supplement their income without a desk schedule: you pick availability blocks, handle requests as they come in, and get paid for each block covered plus each request resolved.
What you'll do
- Answer service calls and emails on the company number and inbox during your availability blocks
- Typical requests: a client can't get into the building, a bay or TrackMan is frozen, the vending machine didn't deliver — everything is resolved remotely from the provided phone: unlock, restart, refund
- Log every request in a simple journal: time, category, duration — two minutes per entry
- Escalate what isn't yours: billing disputes → next business day; equipment damage → maintenance team; real emergency → provided protocol
Current volume: 0 to 10 requests per block, most resolved in a few minutes. Some blocks are quiet — you still get paid to be reachable.
How you're paid
| Component | How it works | Amount |
|---|---|---|
| Availability premium | Per covered block, whether the phone rings or not | $40/block |
| Per-request bonus | One request = one client, one problem resolved and logged in the journal — regardless of message count | $10/request |
| Guaranteed floor | Never less than minimum wage for actual time worked | — |
| Typical block (~4 requests): $80 · Quiet block: $40 · Busy block (10): $140 | based on your blocks |
Salaried position, on payroll. Paid training before your first block. Rates are reviewed together after the first month, based on the actual journal volume.
Schedule — blocks to cover
| Days | Blocks |
|---|---|
| Monday to Wednesday | 3 PM – 11 PM |
| Thursday to Sunday | 8 AM – 4 PM and 4 PM – 11 PM |
- You take the blocks that fit your life — the full schedule is shared between one or two people
- Blocks are agreed one month in advance; swaps happen with notice
- We provide a phone with all the apps needed to resolve requests — access, restarts, refunds. Nothing to install on your personal device
- Immediate response, within 5 minutes at most after a request comes in — during a block, you keep the phone on you and are ready to answer, wherever you are
- If you can't make a scheduled block (unexpected, illness), you let us know right away — the owners will cover
Perks
- 30% off all your play hours, at every Birdie — Rosemont, Sud-Ouest, Bromont, Sherbrooke
- Phone and tools provided, paid training, salaried position
Profile
- Calm and resourceful on the phone — a client locked out wants a solution, not a ticket
- Comfortable with tech: apps, accounts, guided restarts. We train you on our tools (Optix, TrackMan)
- Reliable, from anywhere — Montreal, the Eastern Townships or elsewhere
- Golf: an interest, not a requirement. Student, semi-retired, day worker looking for extra income — this is exactly the format
Apply
Send your application
Two lines about you and the blocks you're interested in are enough. We reply to everyone.
Start date: September 2026, before high season. We reply to everyone. · Le Birdie — 9518-3539 Québec Inc. · Rosemont · Sud-Ouest · Bromont (fall 2026)